Case Study – Remote IT Support Colorado Springs

The Challenge

TechConnect was tasked to manage the technology needs of a client with 4 separate office locations and a corporate section with over 20 separate workstations. Technology needs included security, backups, and custom industry-specific software. Client also needed to keep costs low and as predictable as possible.

The Solution

TechConnect determined that remote-access technology would allow us to do much of the work remotely, saving time and money and cutting down on overhead. To that end, we installed remote-access solutions for full remote access to all machines and VPN connectivity between stores for purposes of sharing files/folders and software client-server relationships.

We upgraded all machines in an affordable manner to high hardware and software environment standards. We also set up public and private Wifi networks at all client locations. Network security software was configured to provide security on all computers and routers, and backups for disaster recovery were set up on essential machines, utilizing offsite cloud backups for key files.

A schedule of weekly remote maintenance checks on all machines keeps all client software updated and ensures only necessary business software remains installed and properly configured. Thanks to remote-access technology, the client’s monthly maintenance cost is a fraction of a traditional IT support contract.

Case Study – Network Support

The Challenge

End server tape backups and move to Network Attached Storage (NAS) backups with a proper, robust Windows domain and Exchange-capable backup solution. Also implement a new domain-wide security solution with alerts and reports.

The Solution

We purchased and installed affordable but capable NAS devices with RAID mirroring for extra backup redundancy. Symantec Backup Exec and Symantec Endpoint Protection was licensed, installed, and configured and on the client’s Small Business Server. We configured weekly reports and as-triggered alerts for a variety of conditions, to be sent via email to proper personnel.

Remote-access technology was leveraged to allow us to perform weekly reviews of key reports and ensure regular updates on server and client machines. Verifying backups and maintaining space on NAS for continuous backup sets is also done remotely, minimizing costs and overhead for the client.